vs788 Privacy Policy

vs788 is a secure and reliable online gaming platform operated for players in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how vs788 collects, processes, stores, and protects your personal information.

This policy applies to the vs788 website, mobile site, and all digital services operated by us. When you create an account on our platform, play games, or use any of our services, you agree to the terms described in this policy.

We reserve the right to change this policy at any time. Any changes will be published on our website and will take effect from that date. For your convenience, the "Last Updated" date will always be shown at the top of the page.

vs788 collects different types of information depending on the nature of our relationship with you and how you use our services. Details are provided below:

2.1 — Registration & Identity Information

• Full name and date of birth (for age verification)
• Email address and contact details
• Residential address
• National ID or passport information (when identity verification is required)
• Username and password (stored in encrypted form)

2.2 — Financial Transaction Information

• Deposit and withdrawal amounts and transaction history
• Account information related to bKash, Nagad, Rocket, Upay, and bank transfers
• Reference numbers required for payment verification

2.3 — Technical & Usage Information

• IP address, browser type and version
• Device information (device ID, operating system)
• Session information — login and logout times, time spent on the site
• Logs of which games were played, how long, and how much was wagered
• Information collected from cookies and similar tracking technologies

2.4 — Communication Information

• Records of your conversations with us via live chat and email
• Details of complaints, suggestions, or requests

vs788 uses the information collected from you only for the legitimate purposes listed below. We never use your information unnecessarily or beyond these purposes.

• Account Management: To create and maintain your account, verify your identity, and ensure secure login.
• Service Delivery: To provide gaming services, process transactions, and maintain a history of financial transactions.
• Age Verification: To ensure that only users aged 21 or above are able to use our platform.
• Customer Support: To resolve your questions, complaints, or requests.
• Fraud Prevention: To detect and prevent unauthorized transactions, cyberattacks, and money laundering.
• Responsible Gaming: To monitor your gaming behavior by analyzing playing patterns and to provide assistance when needed.
• Service Improvement: To improve the functionality of our platform and the user experience.
• Legal Obligations: To retain and disclose information as required to comply with applicable laws and regulations.
• Relevant Communications: To keep you informed about important updates, policy changes, or security-related matters.

vs788 never sells your personal information or shares it with third parties for advertising purposes. However, information may be disclosed in the limited circumstances below:

4.1 — Service Provider Partners

Minimum necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay, and banks), technology service providers, game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, etc.), and anti-fraud service providers. Strict confidentiality agreements are in place with these partners.

4.2 — Legal Obligations

Information may be disclosed pursuant to a valid order from a competent court or authority, or as required by financial crime investigations or anti-money laundering laws. In such cases, we disclose only the minimum information legally required.

4.3 — Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new owner. In such cases, we will notify you in advance and will require the new owner to comply with this privacy policy.

The vs788 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or device that help improve your experience.

5.1 — Cookies We Use

• Essential Cookies: For maintaining login sessions, security verification, and core site functionality. Without these, the site cannot function properly.
• Functional Cookies: To remember your preferred language, settings, and personalized experience.
• Analytical Cookies: To analyze site usage patterns and improve service quality. This data is aggregated and not personally identifiable.

5.2 — Cookie Controls

You can block or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some site features from working correctly — for example, your login session may not be maintained.

To protect your information, vs788 applies industry-standard technical and administrative measures. The key elements of our security framework are:

• SSL/TLS Encryption: All data transmission between your browser and our servers is secured through SSL encryption.
• Encrypted Password Storage: Your password is never stored as plain text — it is always encrypted using a strong hashing algorithm.
• Access Controls: Your information can only be accessed by authorized staff on a need-to-know basis — no one has full access.
• Regular Security Audits: Our systems undergo regular security testing and vulnerability assessments.
• Firewall & DDoS Protection: Advanced network protection to prevent unauthorized access and cyberattacks.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.

Please note that no data transmission over the internet can be guaranteed to be completely secure. We make every effort, but no system is 100% impenetrable.

As a user of vs788, you have the following rights regarding your personal information:

7.1 — Right to Know

You may at any time find out what information we are collecting about you, why we are collecting it, and how it is being used.

7.2 — Right to Rectification

If there are any errors or inaccuracies in your stored information, you can contact us to have them corrected.

7.3 — Right to Erasure

In certain circumstances, you may request the closure of your account and deletion of your stored data. Please note that some information may need to be retained for a specific period due to legal obligations.

7.4 — Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 — Right to Complain

If you have any concerns about the processing of your information, please contact our support team directly. To exercise any of the above rights, write to us at: [email protected]

vs788 retains your information only for as long as necessary:

• Account Information: For as long as the account is active and after closure until legal requirements are met.
• Transaction Records: For as long as needed to meet financial and regulatory requirements.
• Communication History: For as long as needed to improve customer service quality and resolve disputes.
• Technical Logs: For as long as needed for security monitoring and issue resolution.

Once the retention period ends, data is securely deleted or anonymized so that your identity cannot be determined.

vs788 is a platform operated exclusively for users aged 21 and above. We do not knowingly collect or process information from anyone under the age of 21.

Age is verified at the time of registration. If we become aware that a minor is using our services, that account will be closed immediately and the associated information will be deleted.

If you believe that a child or minor has accessed our platform, please notify us immediately at [email protected].

vs788 reserves the right to change, revise, or update this privacy policy as needed. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, we will notify you via email or through a clear notice on the platform. If you continue to use our services after a change, you will be considered to have accepted the updated policy.

We recommend reviewing this page regularly to stay informed about the latest privacy practices.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week from any page on the site
• Language Support: Available in both Bengali and English

Our support team is committed to responding to any privacy-related requests as quickly as possible.