Frequently Asked Questions
vs788 FAQ — Answers to Your Questions
From deposits and withdrawals to bonuses and account security — find clear and detailed answers to the most frequently asked questions about vs788 right here.
Before or while playing at vs788, many questions may come to mind — whether you can make a deposit, how bonuses work, what it takes to move up VIP levels, or how secure your account is. This page organises those questions into five sections so you can quickly find the information you need. If you can't find an answer to your question, contact our support team — they are always ready to help.
Section 01
Deposits
In most cases, deposits arrive in your account within a few minutes. Occasionally, a slight delay may occur due to network or payment gateway issues. First, check your bKash or Nagad statement to confirm whether the transaction was successful. If the amount still hasn't appeared after 15 minutes, contact us via live chat or at [email protected] with your transaction ID.
vs788 currently supports the most widely used payment methods in Bangladesh: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, you can use major commercial banks such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank. The minimum deposit amount is ৳500 for all methods.
Log in and go to the Cashier section, then select "bKash". Enter the amount and your bKash number — the site will show you the payment number and amount. Then open your bKash app, go to the "Payment" option, and send that amount to the given number. Save the reference number in case you need it for any issues. Deposits below ৳500 are not allowed.
vs788 does not charge any deposit fee. However, your mobile banking service — such as bKash or Nagad — may apply its own transaction charges. Those charges are determined by the respective service's own policy and are not under vs788's control. Standard bank charges may also apply for bank transfers.
Yes, the process for Nagad and Rocket is the same as bKash — select the method in the Cashier, enter the amount, and make the payment from your app following the site's instructions. Upay users can also deposit in the same way. The minimum deposit amount is ৳500 across all methods.
Section 02
How to Withdraw
vs788 typically processes withdrawal requests within 10 to 45 minutes. In most cases, the amount reaches your bKash, Nagad, or other selected method within that time. Bank transfers may take slightly longer due to the bank's own processing time. The minimum withdrawal amount is ৳1,000.
Yes, you can — but you must first meet the bonus wagering requirements. For example, if you receive a ৳2,000 bonus, you need to place a total of ৳2,000 × 20 = ৳40,000 in bets from that bonus before the winnings become withdrawable. The wagering is calculated on the bonus amount only — not on your deposit amount.
vs788's withdrawal system operates 24 hours a day, 7 days a week. Whether it's night or a public holiday, you can submit a withdrawal request at any time. However, bank transfers may take a little longer outside of banking hours.
"Pending" means your request is under review by our team — this is a normal part of the process. It is usually completed within 45 minutes. If it remains pending beyond that, contact us via live chat or at [email protected] and mention your withdrawal ID.
Section 03
Bonuses & Offers
After creating your account, a 200% bonus is automatically added when you make your first deposit. For example, depositing ৳1,000 gives you a ৳2,000 bonus, making your balance ৳3,000. The maximum bonus is ৳5,000 — meaning deposits of ৳2,500 or more will receive a bonus of exactly ৳5,000. No separate code is needed.
Slots and most casino games generally count in full toward wagering. Live casino and certain table games may count only partially. Check the bonus terms and conditions page or contact live chat support for specific games — as contribution rates may differ across offers.
Wagering means you need to place a specified amount of bets using the bonus funds. At vs788, the requirement is 20 times the bonus. For example, if you receive a ৳2,000 bonus — you need to place ৳2,000 × 20 = ৳40,000 in bets to complete the wagering. Note that this calculation is based on the bonus amount only — not on your deposit.
Yes, every bonus has an expiry period — you generally need to complete the wagering requirement within a set number of days after receiving the bonus. If the requirement is not met within that time, the bonus may be cancelled. The exact expiry for each offer is stated in its terms and conditions.
No, the welcome bonus can only be claimed once per account and is applied to the first deposit only. Attempting to claim the bonus multiple times by opening multiple accounts is considered a violation of the rules and may result in account closure.
Section 04
VIP Program
vs788 has four VIP levels: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8% weekly cashback; Gold — up to 1.1% weekly cashback; and Platinum — up to 1.5% weekly cashback. The higher the level, the greater the benefits.
You can gradually move up to higher levels by continuing to play and bet regularly. Starting from Bronze, you can progressively reach Silver, Gold, and finally the top Platinum level. You can track your VIP progress from your account dashboard.
Each week, a set percentage of your total bets is returned to you as cashback. The cashback rate depends on your VIP level — ranging from up to 0.4% at Bronze to up to 1.5% at Platinum. Cashback is typically credited to your account automatically at the end of each week.
In addition to cashback, higher-level VIP members may receive priority access to special offers and promotions, faster withdrawal processing, and dedicated support. Platinum members also have the opportunity to receive specially personalised offers. Contact our support team for full details.
Section 05
Security & Privacy
vs788 protects all personal data and financial transactions using SSL (Secure Socket Layer) encryption technology. This encryption system makes it nearly impossible for your information to reach any third party. When you see "https" and a lock icon in your browser's address bar, your connection is secure.
Never. No vs788 employee will ever ask for your OTP, bKash PIN, Nagad PIN, or password — not by phone, chat, or email, in any way. If anyone asks for this information, it is fraud. End the conversation immediately and report it to [email protected].
First, change your password right away. Then immediately contact us via live chat or at [email protected] — our team will temporarily suspend the account and begin an investigation. The login history will be reviewed, and if there is evidence of unauthorized access, appropriate action will be taken.
A secure password should have at least 8 to 12 characters and include a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth or name. Keep a separate password for vs788 that you do not use anywhere else.
Always verify the correct domain — vs788.lat — in your browser's address bar. Fake sites with slightly altered spellings can look exactly like the real one. Instead of clicking on suspicious links, type the address directly into your browser. If you come across a fake site, report it to [email protected].
Have more questions? We're here to help.
If your question isn't answered in this list, the vs788 support team is always by your side — in both Bengali and English, 24 hours a day, 7 days a week.
Live Chat — Start directly from any page on the site
Email — [email protected]
Learn more: Responsible Gaming and Terms & Conditions